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Fibre to fibre extra upgrade time

FIXED
twelon
Newbie
Posts: 1
Registered: ‎06-04-2022

Fibre to fibre extra upgrade time

Hi, how long usually before the upgrade happens? I changed on the 3rd, and the email said it would happen on the 4th, but I’m still getting the speed before the upgrade. When I log into my account I have the following msg at the top;

You can't change your products for the moment, you already have a product change in progress.

Many thanks
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 29,547
Thanks: 6,643
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Registered: ‎11-01-2008

Re: Fibre to fibre extra upgrade time


Moderators Note


This topic has been moved from Fibre to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,884
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Fibre to fibre extra upgrade time

Fix

Hi @twelon, I'm really sorry for any confusion, I've just checked and the upgrade is actually due to go ahead tomorrow on the 8th. Please get back to us after that if there's any issues or if you have any other questions in the meantime.

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 Adam Walker
 Plusnet Help Team