Fibre still not connected

[#1]

Hi. The activation day passed for the fibre broadband to be connected but it still hasn't. On the phone, they said that there was a technical issue. Could anyone get back to me regarding what is going on. Been without broadband for almost a month. Thanks

[#2]

Hi there, I'm sorry to see things didn't get off to a good start. I can see we've reported a fault with the line to Openreach. 

Details have been added to a support ticket on your account including details of the problem and an estimation of when we're expecting a response back from the engineers. Here's a direct link to it: https://www.plus.net/wizard/?p=view_question&id=185745533