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Fibre router still not arrived

Posts: 20
Thanks: 2
Fixes: 1
Registered: ‎24-09-2016

Fibre router still not arrived


I ordered fibre some time last week and have received no notification at all until today where I received an email telling me my product change had completed?

I still have not received a new router so I'm unsure if how the change is complete???
Plusnet Help Team
Plusnet Help Team
Posts: 8,761
Thanks: 1,383
Fixes: 464
Registered: ‎01-01-2012

Re: Fibre router still not arrived

I can see the router's been ordered today so it should be with you in the next 3 to 5 working days.

With regards to the account change e-mail this has been sent a bit prematurely as the actual upgrade isn't due to complete till the 11th.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team