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Fibre router not arrived

FIXED
Mungodewar
Browser
Posts: 2
Registered: ‎17-03-2021

Fibre router not arrived

Due to switch over from ADSL to fibre on 19/3 however have not received router not any communications/comms of the order. I believe it is regular to receive a text or email.

Can someone somehow check this for me?
3 REPLIES 3
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Fibre router not arrived

Fix

Thanks a lot for reaching out, and I'm really sorry to hear that your new router has not yet arrived.

 

I've taken a quick look into the account and can see that this has not yet been dispatched as the fibre activation date has been delayed until 25/03/2021. This is quite common and is due to Openreach Fibre engineer availability. I've now manually processed the router to be sent out to you, which should arrive in time for the fibre upgrade.

 

-Adam

 Adam
 Plusnet Help Team - Leeds
Mungodewar
Browser
Posts: 2
Registered: ‎17-03-2021

Re: Fibre router not arrived

Thanks Adam!
louisesearle87
Newbie
Posts: 3
Registered: ‎30-03-2020

Re: Fibre router not arrived

I'm having sane problem. Due to switch to fibre today and no router