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Fibre order

greshoff
Grafter
Posts: 120
Thanks: 1
Registered: ‎29-01-2014

Fibre order

Could a staff member please check the progress of my order

Many thanks

6 REPLIES 6
Mav
Moderator
Moderator
Posts: 21,658
Thanks: 4,459
Fixes: 504
Registered: ‎06-04-2007

Re: Fibre order

Moderator's note(s):

Thread moved from ADSL Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Fibre order

Good morning @greshoff

Thanks for reaching out again. I can confirm that the order to upgrade your broadband to Fibre will be completing today at any point up to midnight. Smiley

 Adam
 Plusnet Help Team - Leeds
greshoff
Grafter
Posts: 120
Thanks: 1
Registered: ‎29-01-2014

Re: Fibre order

Many thanks, How will I know when it has been done?

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Fibre order

Keep your current router plugged in, you'll know when the upgrade is completer when it stops working Smiley

You'll also receive an email stating that youre product change is complete.

 Adam
 Plusnet Help Team - Leeds
greshoff
Grafter
Posts: 120
Thanks: 1
Registered: ‎29-01-2014

Re: Fibre order

I am already using the new router, I guess I will wait for the email

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: Fibre order

Ah fair enough, give us a shout if you have any questions at all. Smiley

 Adam
 Plusnet Help Team - Leeds