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Fibre order

FIXED
Naunton88
Newbie
Posts: 4
Registered: ‎01-05-2018

Fibre order

Hi,

It has now been a week since I ordered and paid my initial payment and I have heard nothing from PN is my order still going through.

I have seen a few posts on here saying order not getting placed I hope some one can check this
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 474
Thanks: 117
Fixes: 23
Registered: ‎26-03-2018

Re: Fibre order

Fix

Hi @Naunton88

I'm sorry to hear this has happened.

 

I have investigated what's been going on and placed an open ticket on your account with my findings and what is going to be done going forward.

 

Please click here to jump straight to the ticket.

 

Thanks

 

Alisdair

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team
Naunton88
Newbie
Posts: 4
Registered: ‎01-05-2018

Re: Fibre order

Thanks for the update I have now received email and text confirming order and new phone dates just awaiting my router and conformation of broadband activation
Plusnet Help Team
Plusnet Help Team
Posts: 9,206
Thanks: 2,907
Fixes: 461
Registered: ‎21-04-2017

Re: Fibre order

Thanks for coming back to us @Naunton88

I've checked your orders and I can confirm everything's on track now to complete on the 16th May.

We've ordered your new router and you should receive this shortly.

Let us know if you need any further assistance.

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Naunton88
Newbie
Posts: 4
Registered: ‎01-05-2018

Re: Fibre order

Thanks for that gandalf just to confirm as the email only said phone is this the date for my fibre also thanks
Plusnet Help Team
Plusnet Help Team
Posts: 9,206
Thanks: 2,907
Fixes: 461
Registered: ‎21-04-2017

Re: Fibre order

No problems. Apologies we didn't mention your broadband activation in the e-mail.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Naunton88
Newbie
Posts: 4
Registered: ‎01-05-2018

Re: Fibre order

My current provider has now disconnected the broadband so hope it does not take to long till fibre is up and running or kids will be driving me insane lol
Plusnet Help Team
Plusnet Help Team
Posts: 9,206
Thanks: 2,907
Fixes: 461
Registered: ‎21-04-2017

Re: Fibre order

Hopefully it wasn't long!

How's your service since you were connected?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team