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Fibre order

yanuszw
Interested
Posts: 1
Registered: ‎12-03-2017

Fibre order

Hi 

On 21/02 I recive a message that my broadband service become active by midnight on 11/03

They send me new router already 

So do I have to wait for email from them or I good to go?

4 REPLIES 4
Browni
Aspiring Hero
Posts: 2,580
Thanks: 978
Fixes: 53
Registered: ‎02-03-2016

Re: Fibre order

You should be good to go.
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Fibre order

Hi there @yanuszw and thank you for your private message

 

I've looked into your account and it seems that the orders we placed have been rejected by Openreach because the current provider of your line has cancelled them.

 

I've raised a ticket with our Provisioning team to investigate this/replace the orders.

 

Apologies for the inconvenience caused.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Browni
Aspiring Hero
Posts: 2,580
Thanks: 978
Fixes: 53
Registered: ‎02-03-2016

Re: Fibre order

You would have been good to go if your current provider hadn't cancelled it Grin

TonyMC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: Fibre order

Hi yanuszw, I am sorry that you decided to leave us because of the issues you advised us of, If we can be of any further assistance then you can contact us through this forum.