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Fibre order?

Canderton80
Newbie
Posts: 1
Registered: ‎22-02-2017

Fibre order?

I ordered fibre broadband on the 13th feb and had the firsts months money taken as card payment with order to be completed with 10 days. I have checked my account and it states no order? Also the amount i signed up to on a monthly dd has changed amounts on my welcome email. Im confused?
1 REPLY 1
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Fibre order?

Hi there

 

Sorry to hear that your order hadn't progressed automatically. I believe my colleague has placed the migration order about an hour ago. This should complete on the 10th March, but we'll confirm this via your account shortly.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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