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Fibre order?

Posts: 1
Registered: 22-02-2017

Fibre order?

I ordered fibre broadband on the 13th feb and had the firsts months money taken as card payment with order to be completed with 10 days. I have checked my account and it states no order? Also the amount i signed up to on a monthly dd has changed amounts on my welcome email. Im confused?
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Fibre order?

Hi there


Sorry to hear that your order hadn't progressed automatically. I believe my colleague has placed the migration order about an hour ago. This should complete on the 10th March, but we'll confirm this via your account shortly.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support