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Fibre order?

Canderton80
Newbie
Posts: 1
Registered: 22-02-2017

Fibre order?

I ordered fibre broadband on the 13th feb and had the firsts months money taken as card payment with order to be completed with 10 days. I have checked my account and it states no order? Also the amount i signed up to on a monthly dd has changed amounts on my welcome email. Im confused?
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Fibre order?

Hi there

 

Sorry to hear that your order hadn't progressed automatically. I believe my colleague has placed the migration order about an hour ago. This should complete on the 10th March, but we'll confirm this via your account shortly.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff