Fibre order

[#1]

Hi,

It has now been a week since I ordered and paid my initial payment and I have heard nothing from PN is my order still going through.

I have seen a few posts on here saying order not getting placed I hope some one can check this

[#2 · Accepted solution]

Hi @Naunton88

I'm sorry to hear this has happened.

I have investigated what's been going on and placed an open ticket on your account with my findings and what is going to be done going forward.

Please click here to jump straight to the ticket.

Thanks

Alisdair

[#3]

Thanks for the update I have now received email and text confirming order and new phone dates just awaiting my router and conformation of broadband activation

[#4]

Thanks for coming back to us @Naunton88

I've checked your orders and I can confirm everything's on track now to complete on the 16th May.

We've ordered your new router and you should receive this shortly.

Let us know if you need any further assistance.

Anoush

[#5]

Thanks for that gandalf just to confirm as the email only said phone is this the date for my fibre also thanks

[#6]

No problems. Apologies we didn't mention your broadband activation in the e-mail.

[#7]

My current provider has now disconnected the broadband so hope it does not take to long till fibre is up and running or kids will be driving me insane lol

[#8]

Hopefully it wasn't long!

How's your service since you were connected?