Fibre order
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- Re: Fibre order
Fibre order
12-03-2017 11:17 AM
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Hi
On 21/02 I recive a message that my broadband service become active by midnight on 11/03
They send me new router already
So do I have to wait for email from them or I good to go?
Re: Fibre order
12-03-2017 1:26 PM
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Re: Fibre order
12-03-2017 1:57 PM
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Hi there @yanuszw and thank you for your private message
I've looked into your account and it seems that the orders we placed have been rejected by Openreach because the current provider of your line has cancelled them.
I've raised a ticket with our Provisioning team to investigate this/replace the orders.
Apologies for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Fibre order
12-03-2017 2:16 PM - edited 12-03-2017 2:16 PM
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You would have been good to go if your current provider hadn't cancelled it
Re: Fibre order
02-05-2017 2:51 PM
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Hi yanuszw, I am sorry that you decided to leave us because of the issues you advised us of, If we can be of any further assistance then you can contact us through this forum.
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