Fibre order date

[#1]

I checked on the https://www.broadbandchecker.btwholesale.com/ website last week and found that fibre was available for my address. I upgraded my current plusnet adsl connection to fibre and have a go live date of tomorrow. 

I've not yet received my new router or had any other communication and now I note that when I look at the broadband checker website it says that fttc isn't available until the 15th May.

Is it possible to get an update on when I will get fibre?

[#2]

@iabbott 

Look at the narrative after the results window on the Checker.

Does it say anything about an Open Order on your line?

Brian

[#3]

No it doesn't say anything about an open order. 

In my plusnet account, under account summary, I can see that I have an 18 month contract listed as "pending", which I assume is my new fibre one. Strangely it has a date of 01/01/1970 though - so I assume it hasn't been set up properly yet.

[#4 · Accepted solution]

I had a reply from plusnet to say that it had been delayed for a week. Hopefully everything should go to plan then.

[#5]

@iabbott 

The checker should eventually show an Open Order for your line.

PlusNet operate a "just in time" dispatch for your router. However, once received it can be plugged in straight away as it works with ADSL and your doing an upgrade.

Brian