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Fibre order confusion

Jovin123
Dabbler
Posts: 24
Thanks: 1
Registered: 03-11-2015

Fibre order confusion

Hi All

In common with a lot of others it seems, I am somewhat confused over the progress of my changeover form ADSL to fibre.

After agreeing the new contract I received 2 emails (4 actually as I always get duplicates). One email says the date for changeover  will be 30th October and quotes standard price for Fibre, line rental and calling package the other says changes to services provided will be on next billing date which 05/11 and quotes discounted price for Fibre and half price calling package for 6 months (which is what I agreed to). I called customer services but the explanation seemed a bit vague and I'm still none the wiser apart from the fact that the modem hadn't been ordered but the advisor did do that and I received another email to say that and that theyd email again to say when it was being despatched. 

All a bit confusing and whilst Plusnet may (or not) know what they're doing, communicating it to the Customers seems a bit vague.

John

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Fibre order confusion

Apologies for any confusion caused.

From looking at your account I can see the change is scheduled for the 2nd of November.

You should receive the router before then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jovin123
Dabbler
Posts: 24
Thanks: 1
Registered: 03-11-2015

Re: Fibre order confusion

Thanks for your reply, received a text confirming this also, hopefully will all go smoothly.

Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Fibre order confusion

Fingers crossed! Everything looks OK from our side still.

Have you received your new router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Jovin123
Dabbler
Posts: 24
Thanks: 1
Registered: 03-11-2015

Re: Fibre order confusion

Router received Saturday and all working ok. Switchover is scheduled for 2nd Nov I believe.

Thanks for keeping an eye on this. :-)

Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Fibre order confusion

Woo-hoo, glad to hear it Cheesy

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team