Fibre optic upgrade - still awaiting router

[#1]

Product change was ordered on the 18th Dec, my order was supposed to take effect on 24th Dec. Also still awaiting router.

[#2 · Accepted solution]

Thanks for your post @GrahamK

I'm really sorry for the delay with your order.

I've checked this for you and I can see your fibre upgrade's scheduled to happen on the 6th January as it was delayed due to engineer availability in the area. We've not automatically ordered your router yet because of the delay but I'll get it manually processed for you now so you should receive it within the next 3 to 5 working days. 

Let us know if you have further issues.