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Fibre not working despite order completion
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Fibre not working despite order completion
01-01-2021 9:55 AM
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I've previously written to say my broadband order was in limbo. I was then told openreach had an issue and it would be completed yesterday.
Well yesterday came, got an email saying all was good and they were closing the order.
My router says there is no DSL. I've tried 2 filters and 2 cables including the ones that were working previously. No luck. Phone is fine and not noisy. Also no extensions. It's an older master socket but there's nothing else off it.
Any chance of a line check?
Well yesterday came, got an email saying all was good and they were closing the order.
My router says there is no DSL. I've tried 2 filters and 2 cables including the ones that were working previously. No luck. Phone is fine and not noisy. Also no extensions. It's an older master socket but there's nothing else off it.
Any chance of a line check?
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Re: Fibre not working despite order completion
01-01-2021 12:09 PM
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Bit more to add. Tried 3 microfilters and now both the Plusnet router and my Asus router.
There is definitely no broadband.
Master socket is in th hall which runs to the ancient British Telecom box just inside the door and then out. Phone works. Suggest Openreach have not actually done what they said.
There is definitely no broadband.
Master socket is in th hall which runs to the ancient British Telecom box just inside the door and then out. Phone works. Suggest Openreach have not actually done what they said.
Message 2 of 3
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Re: Fibre not working despite order completion
01-01-2021 2:50 PM
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Moderators Note
This topic has been moved from Fibre Broadband to My Order.
This topic has been moved from Fibre Broadband to My Order.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 3 of 3
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