Fibre, no router yet

[#1]

I have made an order for an upgrade to fibre and requested a new router, but it's been a week and no sign of the router in the post. What is the progress on the upgrade please?

Is the Coronavirus delaying things?

[#2]

Should've gone online today (23rd). As it stated when I upgraded. No router sent and no one responding to this post.

[#3]

still waiting for a reply since last Friday.

[#4]

I'm in the same boat. 

I'm not surprised given the state of emergency we are all working through at the moment. Every organisation is working on a best endeavours basis.

I upgraded as my daughter is staying with me and working from my home - She's a clinical researcher with the NHS so we are making sure she  gets priority on our ADSL bandwidth.

I know its frustrating.

[#5]

Hi @nakoruru

I have responded to your query on another post.