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Fibre late starting

CA81
Newbie
Posts: 1
Registered: ‎25-03-2020

Fibre late starting

‎25-03-2020 1:51 PM

Our new service was due to start today, and services with our old provider have now ceased.
We're working from home and have no Internet. We've had no communication from Plusnet, tried calling and online chat no communication channels open. This is a very bad start!
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dvorak
Moderator
Moderator
Posts: 29,502
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Registered: ‎11-01-2008

Re: Fibre late starting

‎25-03-2020 1:53 PM


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
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Registered: ‎27-04-2007

Re: Fibre late starting

‎02-04-2020 12:22 PM

Hi there and I'm sorry to see that this has been an issue. It looks like there's been a fault shortly after the order completed. It should be resolved but I can see you're offline at present. Is the router still powered on at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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