Fibre just activated and my router has only just been posted?!
I was assured multiple times that my router would be here on time but now I'm being told I'm going to be left 3-5 days without an internet connection!!
This is going to be a huge inconvenience to me. What can be done to rectify this before I use my cooling off period to leave? Thanks
Re: Fibre just activated and my router has only just been posted?!
Sorry to hear your router was only ordered when your account was activated. Whilst the official timeframe for delivery is 3 to 5 working days, it'll be sent Royal Mail 1st Class. As such, I'd expect it to arrive much quicker.
Depending on the type of router you currently have (if you have one at all), you may be able to set it up using your connection details. Many apologies for the inconvenience caused.