Placed a house move order at the beginning of Dec, as per the move date, the phone/broadband ended at the old address on 15th. Phone line at the new place was enabled 16/17th, but still no Fibre. Last message is the following, if anyone knows what's going on?
* Internal notes** check with OR0000012838516 and 5-8-183032050627 cease order is completed on 15/12/2020. check with OR0000012838630 and 5-8-183034003066 provide order is completed on 15/12/2020. check with BBEU28899063 (4-849209313050)cease order is completed on 15/12/2020. check with 4-849203585303 (4-849203585303) provide order is in issued state. 03/12/2020 13:08:02 Supplier Reference Supplier Order Number : 2-1227984350063 chat with the suppliers:Samiksha Reference number-b1rm6-e703ab8a-a3a2-4650-831b-b03db478d642 As I can see that the order is awaited for KCI - 2 , I have sent an email to the relevant team to trigger KCI -2 on the order , it will take 24 working hours to get triggered and please check back on 22/12/2020,
Nobody gets in touch when the question comes off hold either. I keep having to chase.