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Fibre extra upgrade date

FIXED
Brettnkatie
Dabbler
Posts: 23
Thanks: 2
Registered: 13-02-2018

Fibre extra upgrade date

Hi, we placed an order for fibre extra last week. We received a confirmation email saying services would go active today yet when I look at the dslchecker this says that it will be complete by the 28th? Also we were told on the phone that we may need a new router, I am not sure if we do as we have only recently joined Plusnet and are currently on basic broadband?

Thanks in advance

Moderator's note by Mike (Mav): A duplicate post was released from the Spam Filter then removed.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Fibre extra upgrade date

Fix

Hi there!

 

Sorry for any confusion surrounding how we've communicated this, it's due on the 28th. 

 

Any questions or concerns then juts let me know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Brettnkatie
Dabbler
Posts: 23
Thanks: 2
Registered: 13-02-2018

Re: Fibre extra upgrade date

Thanks for the confirmation Adam.

Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Fibre extra upgrade date

No worries!

 

I hope all goes to plan and you know how to reach us if not Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team