Fibre extra upgrade date

[#1]

Hi, we placed an order for fibre extra last week. We received a confirmation email saying services would go active today yet when I look at the dslchecker this says that it will be complete by the 28th? Also we were told on the phone that we may need a new router, I am not sure if we do as we have only recently joined Plusnet and are currently on basic broadband?

Thanks in advance

Moderator's note by Mike (Mav): A duplicate post was released from the Spam Filter then removed.

[#2 · Accepted solution]

Hi there!

Sorry for any confusion surrounding how we've communicated this, it's due on the 28th. 

Any questions or concerns then juts let me know. 

[#3]

Thanks for the confirmation Adam.

[#4]

No worries!

I hope all goes to plan and you know how to reach us if not