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Fibre connection day

Gav1
Newbie
Posts: 3
Registered: ‎04-04-2022

Fibre connection day

Hi, I've changed internet providers from sky to plusnet and today (4th April) is the day I am to switch over. Sky internet has now stopped and I am now without internet, (I thought the switch was seamless) so I am home with two kids during Easter break with no internet.
4 REPLIES 4
dvorak
Moderator
Moderator
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Thanks: 6,615
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Registered: ‎11-01-2008

Re: Fibre connection day


Moderators Note


This topic has been moved from Fibre to My Order

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Gav1
Newbie
Posts: 3
Registered: ‎04-04-2022

Re: Fibre connection day

Come on plusnet, pull your finger out, not a good start with you guys, I'll be going back to sky if it's not sorted soon.
bmc
Hero
Posts: 3,126
Thanks: 979
Fixes: 48
Registered: ‎28-02-2017

Re: Fibre connection day

@Gav1 

Assuming things are going to plan, it can be up to 23.59 before your account goes live. Note than an engineer almost certainly has to move you conenction from Sky equipment onto OpenReach.

 

Brian

Gav1
Newbie
Posts: 3
Registered: ‎04-04-2022

Re: Fibre connection day

Thanks for letting me know, just a pity I've had to ask on a forum what's happening instead of a text or email from plusnet.