Fibre broadband not yet active
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- Re: Fibre broadband not yet active
12-09-2017 7:31 PM
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Reading other posts other users have expressed the same issues, only to be told there has been a fault at the exchange, could someone please help advise of this is the case with my order also?
Kind regards,
Icedduck
Fixed! Go to the fix.
12-09-2017 7:42 PM
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Hello there and welcome aboard.
Your fibre order completed earlier in the day but your account on our side hadn't activated quite yet.
I've manually pushed this through for you now.
Can you let us know if you're able to connect?
Re: Fibre broadband not yet active
12-09-2017 7:55 PM
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I can confirm that we are now connected! Many thanks for your help!
Re: Fibre broadband not yet active
12-09-2017 7:59 PM - edited 12-09-2017 7:59 PM
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Re: Fibre broadband not yet active
14-09-2017 1:47 PM
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hi i ordered fibre and phone nearly two weeks ago i was told fibre could take up to 3 month until bt connect it to the green box at the end of the road ...phone starts on 18 september been put on phone and broadband being charged £1 a month for broadband i assume thats until i get fibre,it seems a long time to wait all the same any body else had the same wait?
Re: Fibre broadband not yet active
14-09-2017 2:37 PM
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Hello there.
As there's no capacity at the cabinet, we'd need to unfortunately wait for Openreach I'm afraid. Whilst it can take up to 3 months, sometimes it's done quicker but in some cases it can be longer.
I'd recommend checking this site every so often: http://dslchecker.bt.com/
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