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Fibre broadband not active yet

Peredur
Newbie
Posts: 2
Registered: 03-09-2017

Fibre broadband not active yet

I have switched broadband and phoneline to Plusnet from Sky.

I was texted by Plusnet to say that my fibre bband would become active by midnight last night, but I've received no information yet, and the website confirms it isn't active yet.

How long do I have to wait? (My internet has been off since Friday.)

Thanks.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Fibre broadband not active yet

Hello there.

 

Sorry to hear things haven't gone to plan. It looks like your order has hit a delay so I've been in touch with Openreach and we've been advised that further work needs to be done at the exchange which is scheduled in for tomorrow.


Apologies for the inconvenience caused.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Peredur
Newbie
Posts: 2
Registered: 03-09-2017

Re: Fibre broadband not active yet

Thanks Anoush. I'll wait to see if I get an update tomorrow once BT have fixed the exchange.
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Fibre broadband not active yet

No problems, let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team