Fibre broadband not active yet

[#1]

I have switched broadband and phoneline to Plusnet from Sky.

I was texted by Plusnet to say that my fibre bband would become active by midnight last night, but I've received no information yet, and the website confirms it isn't active yet.

How long do I have to wait? (My internet has been off since Friday.)

Thanks.

[#2]

Hello there.

Sorry to hear things haven't gone to plan. It looks like your order has hit a delay so I've been in touch with Openreach and we've been advised that further work needs to be done at the exchange which is scheduled in for tomorrow.

Apologies for the inconvenience caused.

Anoush

[#3]

Thanks Anoush. I'll wait to see if I get an update tomorrow once BT have fixed the exchange.

[#4]

No problems, let us know how you get on.