Fibre broadband go live date?

[#1]

Good Morning,

I've received an email today that the turn on of my line has been successful and my account has been updated.

However, I don't appear to be able to see an ETA on my fibre live date or my router delivery notifications.

If anyone can advise me that would be great,

Kind regards,

Richard

[#2]

Hi there.

From what I can see it's due to complete on the 1st of June.

[#3]

Hi Matthew,

Thanks for getting back to me. I was under the impression it would be a lot sooner than June 1st? When I signed up my original message was as followed:

-We'll get your new phone service up and running as soon as we can. This normally takes 2-4 working days. Once that's done, your broadband will normally be ready in a further 5-7 working days

As my phone service was up and running in under 24 hours, which was amazing, I assumed the 5-7 days would apply going forward? Is there any particular reason for delay?

As mentioned before, especially for a work scenario i'd like to reduce any down time to as little as possible.

[#4]

For a work scenario you shouldn't be relying on a cheap residential service and business use contravenes the Terms and Conditions of the contract. However many posters on this forum seem to be doing the same thing and relying on a budget ISP for work purposes and then complaining bitterly if they have a fault and it takes a few days to fix, with no back up connection available.

[#5]

Hi,

I was a bit worried about the work side too, as I do work from home on occasion if I have a meeting in the area later that day or if I am unable to get into the hospital.

I did check the Plusnet user agreement and it said that occasional work could be used on a regular residential account, so I assume it means that is within the acceptable use policy as long as someone isn't using it as their main work connection.

To be honest, it's not something I thought about before as a large number of people do work mobile and flexibly now so I imagine an ISP that would be against that would not be very popular. 

[#6]

Hi there.

Unfortunately it looks like your fibre order has been delayed due to engineer availability.

I can see we requested the service to go live on the 23rd but this was pushed back.

Apologies for the inconvenience caused.