Fibre broadband and phone line
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27-05-2018 6:51 PM
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Hi
I ordered fibre broadband and line on the 20th may and paid the first payment of £24.99 which has been took from my account , got a confirmation e-mail about my order and direct debit and said they would keep in touch about my order. But I have heard nothing about dates , router or anything and it’s impossible to try and speak to someone on chat or phone. Thinking I have made a bad move from talk talk
Fixed! Go to the fix.
Re: Fibre broadband and phone line
29-05-2018 9:50 AM
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A warm welcome to the forums. Switching takes a minimum of 14 days (Ofcom anti-slamming rules taking up a lot of that time). The link below for PN tickets will show you the details of your order progress.
Have you received a communication from your old provider notifying you of an intent to take over your service? That’s a usual indication of the order processing. Did you tell your existing provider that you are moving? That can cause problems for a supplier taking over the service?
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Re: Fibre broadband and phone line
29-05-2018 10:27 AM
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Re: Fibre broadband and phone line
29-05-2018 10:36 AM
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@EmilyD can you assist please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Fibre broadband and phone line
29-05-2018 10:56 AM
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29-05-2018 3:55 PM
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Hi @AnnieMc I can see that @MatthewWheeler has already responded to you via Facebook at around 11am
If you need anything else please don't hesitate to let us know
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