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Fibre broadband Order

nicolaogden91
Newbie
Posts: 3
Registered: ‎05-08-2018

Fibre broadband Order

It's been over a week since I paid my deposit for new fibre broadband. I received a text with my go live date for the phone line but not broadband. I received a text yesterday saying that my broadband order has been delayed but can't find anything on my account as to why or when it will go live. My existing service is due to end 17/08/18 and I need this setting up before then?Huh

6 REPLIES 6
bmc
Seasoned Pro
Posts: 1,108
Thanks: 244
Fixes: 9
Registered: ‎28-02-2017

Re: Fibre broadband Order

@nicolaogden91

PlusNet e-mails on the subject are cryptic to say the least.

 

Try the following website.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

When you run your number is there anything in the narrative (not the results image) about an open order.

 

Brian

Moderator
Moderator
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Registered: ‎14-04-2007

Re: Fibre broadband Order

Have you looked at any tickets on your account here Tickets  (Portal login required)

Customer and Forum Moderator. Windows 10 Firefox 70.0.1 (64-bit)

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nicolaogden91
Newbie
Posts: 3
Registered: ‎05-08-2018

Re: Fibre broadband Order

hmmm it says - There are multiple orders open on your line which are due to complete by 17-Aug-2018.


nicolaogden91
Newbie
Posts: 3
Registered: ‎05-08-2018

Re: Fibre broadband Order


@Strat wrote:

Have you looked at any tickets on your account here Tickets  (Portal login required)


Yes - There are 2 open tickets both an automated response saying there is a delay and that they are gathering more information, first one is from 30/07/18 and the second one is from 04/08/18. I asked for more information on the first ticket but haven't heard anything as of yet

bmc
Seasoned Pro
Posts: 1,108
Thanks: 244
Fixes: 9
Registered: ‎28-02-2017

Re: Fibre broadband Order

@nicolaogden91

OK, so it looks like things are set for the 17th.

 

Hopefully a staff member will come along in due course and confirm this.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 1,002
Thanks: 171
Fixes: 32
Registered: ‎22-01-2018

Re: Fibre broadband Order

Hello @nicolaogden91,

 

Thanks for getting in touch. We are sincerely sorry for any confusion over your orders with us, and I am looking into this now and will update you here over the next few hours.

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team