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Fibre boradband - move from BT.... GOOD news for a change

paul_blitz
Rising Star
Posts: 116
Thanks: 32
Fixes: 1
Registered: ‎20-07-2016

Fibre boradband - move from BT.... GOOD news for a change

So, last week, my brother moved his phone / broadband (and now his TV) from BT to PlusNet.

 

He was told when it would happen, and on the day, was woken by a text to say his broadband was already changed. He unplugged the BT router, plugged in the PlusNet one..... and everything just burst into life!

 

 

So, yes, sometimes thing DO just work the way they should - Well done PlusNet!

3 REPLIES 3
shrubbfamily
Grafter
Posts: 52
Thanks: 3
Registered: ‎11-05-2018

Re: Fibre boradband - move from BT.... GOOD news for a change

Moving from BT to Plusnet is just a software update. as plusnet use's the BT network. 

RealAleMadrid
Seasoned Champion
Posts: 1,379
Thanks: 616
Fixes: 30
Registered: ‎07-07-2009

Re: Fibre boradband - move from BT.... GOOD news for a change

It is not "just a software update" it is a migration between different service providers that happen to be different BT owned companies in this case. The same process has to happen for any migration, all suppliers have to treated equally.

Anyway it seems to have worked well.Smiley

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Fibre boradband - move from BT.... GOOD news for a change

Hi @paul_blitz

 

Thanks for getting in touch and I am so glad everything is up and running for your brother.

Please do not hesitate to get in touch if you have any questions moving forward at all.