Fibre and phone migration

[#1]

Hi,

i have been trying to get through to customer services for a couple of days to discuss my migration of phone and fibre from BT to plusnet for a couple of days to be waiting for 30+ minutes and get cut off each time.. not a great start. I have decided to cancel my order due to this service demonstration as I am probably better off staying with BT.

How do I cancel my migration as it has to be done over the phone but I cannot get through to anyone?

thanks

Richard

username nostra99

[#2]

Sorry for the issues you've had, I can see you spoke to one of my colleagues earlier today and they've had the orders replaced as they failed initially.

[#3]

Hi Chris,

Just wanted to say thanks. I persevered after the initial problems and everything migrated yesterday without a a hitch. Now to enjoy the plusnet services... all good so far.

[#4]

Thanks for coming back and letting us know, good to hear!