Fibre and phone migration
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Fibre and phone migration
16-10-2016 11:45 AM
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Hi,
i have been trying to get through to customer services for a couple of days to discuss my migration of phone and fibre from BT to plusnet for a couple of days to be waiting for 30+ minutes and get cut off each time.. not a great start. I have decided to cancel my order due to this service demonstration as I am probably better off staying with BT.
How do I cancel my migration as it has to be done over the phone but I cannot get through to anyone?
thanks
Richard
username nostra99
Re: Fibre and phone migration
18-10-2016 2:47 PM
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Sorry for the issues you've had, I can see you spoke to one of my colleagues earlier today and they've had the orders replaced as they failed initially.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Re: Fibre and phone migration
02-11-2016 9:09 AM
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Hi Chris,
Just wanted to say thanks. I persevered after the initial problems and everything migrated yesterday without a a hitch. Now to enjoy the plusnet services... all good so far.
Re: Fibre and phone migration
02-11-2016 9:16 AM
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Thanks for coming back and letting us know, good to hear!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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