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Fibre activation?

Wynci
Hooked
Posts: 7
Registered: 03-02-2018

Fibre activation?

Ordered a switch to Fibre on 25th January 2018 - I also ordered and paid for the Router;

Received an email stating that changeover would be on 1st Feb.

No Router received by that date; no changeover on that date.

Checked the BT Wholsale web page on 2nd February - stating that VDSL is now available to me (yay!)

Still NO Router though (boo-hoo!)

Today 5th February still No Router, still only ADSL speeds on my speed checker.

Any ideas out there, guys?

Thanks in advance ๐Ÿ‘๐Ÿป

3 REPLIES
Wynci
Hooked
Posts: 7
Registered: 03-02-2018

Re: Fibre activation?

By the way...my current Netgear Router will work with both ADSL and VDSL, so if i had been activated, it would work, even though i have yet to receive the Plusnet Router i paid for (just in case..)

 

soz for my incomplete first message ๐Ÿ™„

Manny7860
Aspiring Pro
Posts: 191
Thanks: 33
Fixes: 2
Registered: 19-11-2017

Re: Fibre activation?

Sometimes can take time due to engineer availability.
Does it state a open order date half way down the page on the adsl checker?
Excellent!
Moderator
Moderator
Posts: 18,244
Thanks: 2,717
Fixes: 215
Registered: 06-04-2007

Re: Fibre activation?

Moderator's note:

Thread locked in favour of https://community.plus.net/t5/Fibre-Broadband/Fibre-Upgrade/m-p/1513052

Forum Moderator and Customer
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