Fibre activation?

[#1]

Ordered a switch to Fibre on 25th January 2018 - I also ordered and paid for the Router;

Received an email stating that changeover would be on 1st Feb.

No Router received by that date; no changeover on that date.

Checked the BT Wholsale web page on 2nd February - stating that VDSL is now available to me (yay!)

Still NO Router though (boo-hoo!)

Today 5th February still No Router, still only ADSL speeds on my speed checker.

Any ideas out there, guys?

Thanks in advance 👍🏻

[#2]

By the way...my current Netgear Router will work with both ADSL and VDSL, so if i had been activated, it would work, even though i have yet to receive the Plusnet Router i paid for (just in case..)

soz for my incomplete first message 🙄

[#3]

Sometimes can take time due to engineer availability.
Does it state a open order date half way down the page on the adsl checker?

[#4]

Moderator's note:

Thread locked in favour of https://community.plus.net/t5/Fibre-Broadband/Fibre-Upgrade/m-p/1513052