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Fibre activation date 30th August

Preston1
Newbie
Posts: 2
Registered: ‎30-08-2017

Fibre activation date 30th August

On activation day how long does it take for Fibre to be be activated.

I have just moved to Plusnet from BT, overnight my broadband through BT stopped working, I received a text at 8am this morning confirming my phone line was now active with Plusnet, the line is working so I assume it is.  However as we approach midday I am yet to receive anything regarding activation of my broadband.  I dialed customer service order support and the automated voice states we can see that your broadband it not yet active, and you will receive a text & e-mail once it is activated.

How long does it usually take?  I have changed providers in the past and can't recall having a delay in the past.

 

5 REPLIES 5
Pete11
Seasoned Pro
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Registered: ‎17-02-2017

Re: Fibre activation date 30th August

If your activation date is today, then allow until midnight for it to show active. You should get email or text notifying you. I was told midnight when I joined PN, it went 'live' around 6pm.

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Strat
Community Veteran
Posts: 31,320
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Registered: ‎14-04-2007

Re: Fibre activation date 30th August

The usual advice is that it can take up to midnight on activation day.

Did you tell BT you were moving your broadband.

(Pete was a little faster than me.)

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Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Fibre activation date 30th August

Hi there,

 

It looks like your account activated shortly after you making this post.

Everything working now?


Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Preston1
Newbie
Posts: 2
Registered: ‎30-08-2017

Re: Fibre activation date 30th August

Yes, thanks.  The problem was that I am at work and my wife was home with 3 teenagers going mad with no internet.

They are now connected and I've not had any calls so assume all is good.  Thnaks

Gandalf
Community Gaffer
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Posts: 26,594
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Registered: ‎21-04-2017

Re: Fibre activation date 30th August

Awesomeness, success.

 

No problems, let us know if we can be of further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet