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Fibre activation date 30th August

Preston1
Newbie
Posts: 2
Registered: 30-08-2017

Fibre activation date 30th August

On activation day how long does it take for Fibre to be be activated.

I have just moved to Plusnet from BT, overnight my broadband through BT stopped working, I received a text at 8am this morning confirming my phone line was now active with Plusnet, the line is working so I assume it is.  However as we approach midday I am yet to receive anything regarding activation of my broadband.  I dialed customer service order support and the automated voice states we can see that your broadband it not yet active, and you will receive a text & e-mail once it is activated.

How long does it usually take?  I have changed providers in the past and can't recall having a delay in the past.

 

5 REPLIES
Pete11
Pro
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Registered: 17-02-2017

Re: Fibre activation date 30th August

If your activation date is today, then allow until midnight for it to show active. You should get email or text notifying you. I was told midnight when I joined PN, it went 'live' around 6pm.

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Re: Fibre activation date 30th August

The usual advice is that it can take up to midnight on activation day.

Did you tell BT you were moving your broadband.

(Pete was a little faster than me.)

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Plusnet Help Team
Plusnet Help Team
Posts: 4,071
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Registered: 21-04-2017

Re: Fibre activation date 30th August

Hi there,

 

It looks like your account activated shortly after you making this post.

Everything working now?


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Preston1
Newbie
Posts: 2
Registered: 30-08-2017

Re: Fibre activation date 30th August

Yes, thanks.  The problem was that I am at work and my wife was home with 3 teenagers going mad with no internet.

They are now connected and I've not had any calls so assume all is good.  Thnaks

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: Fibre activation date 30th August

Awesomeness, success.

 

No problems, let us know if we can be of further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team