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Fibre Upgrade how long.

janitor1999
Hooked
Posts: 9
Registered: ‎13-10-2017

Fibre Upgrade how long.

I agreed just over two weeks ago, have had the email confirming price but nothing else. How long would it usually take. I have received the new router two weeks ago. 

4 REPLIES 4
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Fibre Upgrade how long.


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
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abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Fibre Upgrade how long.

Hi @janitor1999, thanks for getting in touch.

 

I am sorry for the lack of communication there has been with your fibre modify order. It looks like your upgrade order has recently completed, I'd recommend, if you haven't already done so, setting up your router and you should be able to connect.

 

Let us know if you experience any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
janitor1999
Hooked
Posts: 9
Registered: ‎13-10-2017

Re: Fibre Upgrade how long.

Thank you for your reply, the connection dropped this morning and was on fibre when it came back up. 

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
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Registered: ‎25-03-2015

Re: Fibre Upgrade how long.

Glad to hear you're now on Fibre @janitor1999, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional