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Fibre Upgrade Activation Date?

rickw584
Hooked
Posts: 6
Registered: ‎07-06-2018

Fibre Upgrade Activation Date?

I was told that my fibre migration would take place on the 5th June, but I'm still on my ADSL service.
When will the cutover take place?

2 REPLIES
Superuser
Superuser
Posts: 6,805
Thanks: 873
Fixes: 56
Registered: ‎30-07-2007

Re: Fibre Upgrade Activation Date?

@rickw584 It's likely that the 5th was the original estimated date and that it's been pushed back due to engineer availability. While you wait for an answer from Plusnet staff, you may want to see if your line has an open order on it. Use the BT Checker to see if there is one in place and if so, it will show the completion date. https://www.dslchecker.bt.com/adsl/adslchecker.welcome

NB you need to look in the text following the speed estimates, you should see something like 'there is an open order on the line , due to complete on.....'

 

Plusnet Help Team
Plusnet Help Team
Posts: 162
Thanks: 29
Fixes: 15
Registered: ‎02-05-2017

Re: Fibre Upgrade Activation Date?

Hi @rickw584

 

Thanks for getting in contact. Apologies there has been no communication regarding your order. I have updated the open support ticket on the account for you and this can be viewed here: https://www.plus.net/wizard/?p=view_question&id=175589008

 

Let us know if you need any further assistance. -Alice

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team