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Fibre Upgrade Activation Date?

Posts: 6
Registered: ‎07-06-2018

Fibre Upgrade Activation Date?

I was told that my fibre migration would take place on the 5th June, but I'm still on my ADSL service.
When will the cutover take place?

Posts: 13,629
Thanks: 4,871
Fixes: 356
Registered: ‎30-07-2007

Re: Fibre Upgrade Activation Date?

@rickw584 It's likely that the 5th was the original estimated date and that it's been pushed back due to engineer availability. While you wait for an answer from Plusnet staff, you may want to see if your line has an open order on it. Use the BT Checker to see if there is one in place and if so, it will show the completion date.

NB you need to look in the text following the speed estimates, you should see something like 'there is an open order on the line , due to complete on.....'


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Fibre Upgrade Activation Date?

Hi @rickw584


Thanks for getting in contact. Apologies there has been no communication regarding your order. I have updated the open support ticket on the account for you and this can be viewed here:


Let us know if you need any further assistance. -Alice

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team