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Fibre Upgrade Activation Date Question

FIXED
sprill22
Newbie
Posts: 2
Thanks: 1
Registered: a week ago

Fibre Upgrade Activation Date Question

Howdy, Due for an upgrade today. Checked the status in the account and found the entry for the upgrade dated 01/01/1970. If anyone has a moment please can they confirm the status of the order.

Thanks.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Fibre Upgrade Activation Date Question

Fix

Hiya. Sorry for the confusion caused by the incorrect completion date for your fibre order you've seen online. I've checked the status and I can see the order was delayed to Friday due to engineer availability.

I'd expect an engineer to carry out the necessary work during the day and you to be on fibre in the evening.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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sprill22
Newbie
Posts: 2
Thanks: 1
Registered: a week ago

Re: Fibre Upgrade Activation Date Question

Ah, good news.

Thanks for your reply.

Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Fibre Upgrade Activation Date Question

No problem and yup fingers crossed all goes through smoothly then.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team