Fibre Unlimited Activation Date Passed with no connection

[#1]

Hi, I am migrating from BT Infinity to Plus Net Fibre Unlimited. BT stopped their Infinity yesterday morning and the phone line was transferred successfully. I received a text telling me the phone line was active, which it is. However, I now have no fibre connection, the last text about fibre being that it would occur by midnight 20th March has expired, no update since that text message with broadband and I have not had a connection for 30 plus hours.

On My Account page the order is marked as complete, but the current activity is at “checking my line” when I go into the details. When will I be connected? I plugged in the router and turned it on and it shows no connection. I’m a little frustrated about having no broadband for over a day now, I thought the transfer should be seamless and there is only supposed to be a few minutes downtime. 

Please can you help.

Thanks

Aaron

[#2 · Accepted solution]

Hi there, 

The account didn't activate automatically as expected for some reason so I'm really sorry about that!

I've fixed it and you should be able to get online with us now. 

[#3]

Thank you Adam for activating it, I’m online now. 😀

[#4]

Marvellous!

Cheers for letting me know.