Fibre Switched over, but no modem

[#1]

Hi,

Due switch over date was 3rd June, service switched over 4th June, great!!  But you have not sent modem, so I have no service. 

Could you not have waited till you sent out modem and received before switching over?

Got a text yesterday,  modem posted, will be here within a few days? Come on, not the best of service.

[#2]

Moderators Note

This topic has been moved from Fibre to My Orders

[#3]

Hi @jan22don, thanks for your post and Welcome to the Community!

We're sincerely sorry to hear of this delay in your router being sent.

Please let us know here when you've received it and we'll ensure that your downtime is credited against the next bill.