Fibre Switched over, but no modem
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Fibre Switched over, but no modem
05-06-2019 7:46 AM
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Hi,
Due switch over date was 3rd June, service switched over 4th June, great!! But you have not sent modem, so I have no service.
Could you not have waited till you sent out modem and received before switching over?
Got a text yesterday, modem posted, will be here within a few days? Come on, not the best of service.
Re: Fibre Switched over, but no modem
05-06-2019 8:30 AM
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Moderators Note
This topic has been moved from Fibre to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Fibre Switched over, but no modem
05-06-2019 11:11 AM
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Hi @jan22don, thanks for your post and Welcome to the Community!
We're sincerely sorry to hear of this delay in your router being sent.
Please let us know here when you've received it and we'll ensure that your downtime is credited against the next bill.
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