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Fibre Speed after upgrade from adsl today

FIXED
roger_sutherden
Hooked
Posts: 8
Thanks: 1
Registered: 21-12-2012

Fibre Speed after upgrade from adsl today

Hi

Getting 21MB download & 6MB upload.

Should it improve or is it all I can get

Roger

9 REPLIES
Community Veteran
Posts: 1,481
Thanks: 236
Fixes: 31
Registered: 13-08-2015

Re: Fibre Speed after upgrade from adsl today

What speeds are you expecting? What does the DSL Checker say you should bet getting?

roger_sutherden
Hooked
Posts: 8
Thanks: 1
Registered: 21-12-2012

Re: Fibre Speed after upgrade from adsl today

dsl says impacted 35mb down   8.5mb up, 

I was hoping for about  30mb down and 8mb up

I am about 300 yds from the cabinet if that helps

Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Fibre Speed after upgrade from adsl today

Hi Roger and I'm sorry for the poor start to your fibre upgrade!


Diagnostics are confirming a fault, we've got that reported to our suppliers and we should be able to update you further about that over the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
roger_sutherden
Hooked
Posts: 8
Thanks: 1
Registered: 21-12-2012

Re: Fibre Speed after upgrade from adsl today

Thank you for picking up the issue from my speedtest,

I thought I might have to raise a fault myself.

Hope BT sorts it out quickly.

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
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Registered: 21-04-2017

Re: Fibre Speed after upgrade from adsl today

I've just checked on your fault report Roger and I can see we've got an engineer appointment booked in.
Can you let us know how the visit goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
roger_sutherden
Hooked
Posts: 8
Thanks: 1
Registered: 21-12-2012

Re: Fibre Speed after upgrade from adsl today

Unfortuately they did not make today, openreach have rebooked for thursday am will give you an update after that.

Regards Roger

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,511
Fixes: 412
Registered: 21-04-2017

Re: Fibre Speed after upgrade from adsl today

Sorry to hear the engineer didn't arrive yesterday Roger.

Fingers crossed it goes ahead then, let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
roger_sutherden
Hooked
Posts: 8
Thanks: 1
Registered: 21-12-2012

Re: Fibre Speed after upgrade from adsl today

Hi Gandalf

BT engineer arrived changed me to copper back to cabinet, his test showed 

40Mb down 10Mb up.  DSL on router shows the same.

Speedtest shows  37.55 down & 9.36 up over ethernet poweradaptors.

If it manages to stay close to this I will be a very happy customer.

Thank you for showing an interest in my problem its why I stay with plusnet.

Roger

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,511
Fixes: 412
Registered: 21-04-2017

Re: Fibre Speed after upgrade from adsl today

Fix

I'm really glad to hear that Roger.

As I've said elsewhere, I love it when a plan comes together! Smiley

Let us know if you have any further issues or queries in the future.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team