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Fibre Router Not Recieved Yet

FIXED
Robin432
Newbie
Posts: 2
Thanks: 1
Registered: ‎31-05-2023

Fibre Router Not Recieved Yet

Recently contacted plusnet support by phone, I was told that a Full Fibre Router will be dispatched,

that it was being sent first class and I would recive it in 2 days.

Currently it's been over a week, Can one of the mods on here have a look and see what's happened to the order please?

3 REPLIES 3
jab1
Legend
Posts: 17,425
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Fibre Router Not Recieved Yet

@Robin432 Is this for a new connection or an upgrade?

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,904
Thanks: 5,012
Fixes: 316
Registered: ‎04-04-2007

Re: Fibre Router Not Recieved Yet

Fix

@Robin432 - doesn't look to me like anything has been ordered.

I've placed an order now which should arrive with you at the weekend, if not early next week.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Robin432
Newbie
Posts: 2
Thanks: 1
Registered: ‎31-05-2023

Re: Fibre Router Not Recieved Yet

Thanks, It seems the woman on the phone forget to place the order, I did recive e-mails on how to setup the router though. I thought it might have been lost in the post.