Fibre Order

[#1]

Hi @dsmith1985,

Thank you for confirming that you've tried both routers. I agree that it would be worth changing your password, to check whether it's not connecting due to you having the incorrect password. If you reset your password via the password reset link here it'll change on your account right away and you'll be able to try configuring your router with the new password. Please let us know how it goes.

[#2]

Hi Emily,

Completed my Password Reset and come home to test still no joy. I guess i await the engineer visit tomorrow.

Kind Regards,

David.

[#3]

Hi @dsmith1985,

Thank you for trying the password reset - I'm sorry to hear that this hasn't resolved the problem and hopefully the engineer will be able to get to the bottom of this during their visit tomorrow. Our faults team will contact you once we have an update from our suppliers after the visit but please feel free to get in touch on here if there is anything that you'd like to discuss in the meantime.

[#4]

Hello,

It took long enough but the engineer sorted it, apparently the wiring at the box was wrong which caused the issue finally now have internet...

Cheers,

David Smith

[#5]

Glad to hear that's sorted now, thanks for letting us know.