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Fibre Order - When can I expect speeds to pick up?

danmck71
Newbie
Posts: 1
Registered: ‎06-03-2021

Fibre Order - When can I expect speeds to pick up?

Hi guys

I upgraded my old plusnet internet to fibre on 23/2.  My e-mail confirmation told me this would go live on 2nd March.  I didn't receive my router until 4th March and I set up that day (had to log out of setup account but got there in the end!).

It's been on for almost 2 days now and we've not broken 3mb yet (order says 30mb is expected peak minimum)/  3mb is about what we were getting before (i.e. we can stream on one device at a time).

I've read a few other threads that imply;

a) there may be a 'switch on' date - if so is there a way of finding this out?

b) there are things to do at home (with master sockets etc.) which obviously are pointless if not yet switched on!

Thanks for any information that can be provided!

Best

 

Dan

 

 

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,634
Thanks: 6,153
Fixes: 1,019
Registered: ‎21-04-2017

Re: Fibre Order - When can I expect speeds to pick up?

Hi Dan, welcome firstly to our community forums.

I've checked your fibre order and it's due to go live at some point tomorrow. It was delayed from the original date due to engineer availability. Let us know if there are any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team