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Fibre Broadband order status

webchuzz
Hooked
Posts: 6
Thanks: 2
Registered: 08-06-2016

Fibre Broadband order status

Hello,

 

This last monday (6th of June) I have place an order for fibre broadband.

 

I have already been assigned a phone number but I noticed on the broadband order tracker that I have a yellow warning sign on the "Checking your line" entry.

Also got a message on the member centre saying that "your phone order has been successfully completed".

 

I am slightly confused: is there an actual issue going on with my order or not?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Fibre Broadband order status

I'm just having a look at this for you.

[EDIT]

It looks like we placed a order to restart the phone line in your property which has completed. We just need to wait for our suppliers records to update before we can place your fibre order.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team