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Fibre Broadband implementation problem

seadog
Hooked
Posts: 5
Thanks: 4
Registered: 19-09-2016

Fibre Broadband implementation problem

I've switched to Plusnet Fibre from Vodafone where I had a standard ADSL connection.My service should have gone live on Friday, Vodafone stopped my service very promptly then but my Plusnet service still hasn't been implemented. I've spent about 3 hours on the phone so far. As well as trying to run a business, I have a disabled son who uses the internet as his main activity.

Apparently the service has been "delayed in Processing" and nothing will be done about it until Wednesday at the earliest. Anyone any idea what this means or got any other ideas how to get some action?

5 REPLIES
loverboyjr74
Newbie
Posts: 2
Registered: 19-09-2016

Re: Fibre Broadband implementation problem

Sorry to hear this. It took 6 weeks for my fibre order.

loverboyjr74
Newbie
Posts: 2
Registered: 19-09-2016

Re: Fibre Broadband implementation problem

It took them over six weeks to sort my fibre order out between losing the order and  'Glitches'.

Moderator
Moderator
Posts: 25,766
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Registered: 14-04-2007

Re: Fibre Broadband implementation problem

Did you give Vodafone notice of your leaving?

Customer and Forum Moderator.
Product of the Tyrell Corporation
seadog
Hooked
Posts: 5
Thanks: 4
Registered: 19-09-2016

Re: Fibre Broadband implementation problem

No, I just told Plusnet I wanted to switch to them and they, supposedly, handle the rest and organise switch dates etc.

seadog
Hooked
Posts: 5
Thanks: 4
Registered: 19-09-2016

Re: Fibre Broadband implementation problem

I'm very pleased to say that I got a message from Plusnet this evening saying the order has been successfully completed and I'm now connected! My son is delighted!