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Fibre Broadband Order Delays – beware of the bog!

Posts: 3
Registered: ‎12-12-2018

Fibre Broadband Order Delays – beware of the bog!


If you are thinking of ordering fibre broadband from Plusnet beware! After 42 days since I placed my order and numerous efforts to resolve with Plusnet I still have no broadband service.

The problems seem to have been caused by several errors at Plusnet. Firstly, they tell me my order was put onto the wrong/an old database (so much for data protection). Secondly, they then ordered the phone line change but not the broadband fibre upgrade. Due to this mistake I’m now a priority but still waiting! I did then receive a router promptly and a Plusnet phone line was finally activated after a month! However, Plusnet’s current estimate for activation of fibre broadband is 53 days since I placed the order!

I think Plusnet ought to compensate me for this tardy service as I've spend lots on temporary internet access while waiting. However, I can't find any information on seeking compensation. Any advice?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Fibre Broadband Order Delays – beware of the bog!

Hi Dadhairday@,


I'm really sorry to hear about the delays you have experienced.


I have provided more details on your delay and updated your complaint ticket here


Please let us know if we can be of further assistance.


Thank you.