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Fibre Broadband Activation Delayed?

Pusscat68
Newbie
Posts: 2
Registered: ‎26-05-2020

Fibre Broadband Activation Delayed?

Hi

i recently upgraded to Fibre Broadband but have been waiting for some indication of when my activation will be? I have received my new router and have been waiting for a few weeks now.

I’m currently working from home, like many others so need connection ASAP, can I have an update please? 

Thank you

Paula

2 REPLIES 2
wakeman
Aspiring Pro
Posts: 238
Thanks: 54
Fixes: 3
Registered: ‎20-04-2020

Re: Fibre Broadband Activation Delayed?

@Pusscat68 

Have you checked your Mobile for any SMS message from PlusNet ?

Have you checked the order tracker in the member's centre on the PlusNet website.

Have you tried connecting the new router to the line?

Pusscat68
Newbie
Posts: 2
Registered: ‎26-05-2020

Re: Fibre Broadband Activation Delayed?

Yes I’ve done all the above. This afternoon it upgraded, so it may have been fluke. Thanks anyway.