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Fibre Activation date has passed and there's still no connection

FIXED
prototype89
Newbie
Posts: 2
Thanks: 1
Registered: ‎23-06-2018

Fibre Activation date has passed and there's still no connection

Hi,

 

I've come over from Sky and their serviced ceased at 12:05am on the day of the supposed Plusnet activation date (22nd June) and despite being told there would be minimal downtime it's now the next day and I have no broadband.

I've made three calls throughout the day to confirm the activation date was indeed today and have been told that it definitely will be but nope, no broadband nothing.

 

This is a terrible first impression from Plusnet.

What is happening? If there is a problem can Plusnet actually let me know so I can revert back to Sky!

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,932
Fixes: 990
Registered: ‎21-04-2017

Re: Fibre Activation date has passed and there's still no connection

Fix

Hi there.

From what I can see your order completed just after midnight last night. Apologies for the downtime you've experienced. As we were taking over a line from a provider using a different network, it required work to be done at the exchange including the order to be completed on several systems.

Everything working now as you'd expect?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
prototype89
Newbie
Posts: 2
Thanks: 1
Registered: ‎23-06-2018

Re: Fibre Activation date has passed and there's still no connection

Thanks for your speedy response. Yes it came online at a little after midnight.

Just wanted to add that I was hoping to use the Plusnet Hub as the modem and my own router as the access point and a member of the technical support team, a guy called [CSA Removed], literally spent two hours on the phone helping me configure it - simply brilliant service.

 

Happy so far..

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,266
Thanks: 5,932
Fixes: 990
Registered: ‎21-04-2017

Re: Fibre Activation date has passed and there's still no connection

I'm really happy to hear that, thanks for posting back to let us know.

I've made sure this is passed onto the adviser now and their line manager for recognition.

Let us know if you have any further issues or queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team