Fibre Activation date has passed and there's still no connection
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23-06-2018 12:06 AM
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Hi,
I've come over from Sky and their serviced ceased at 12:05am on the day of the supposed Plusnet activation date (22nd June) and despite being told there would be minimal downtime it's now the next day and I have no broadband.
I've made three calls throughout the day to confirm the activation date was indeed today and have been told that it definitely will be but nope, no broadband nothing.
This is a terrible first impression from Plusnet.
What is happening? If there is a problem can Plusnet actually let me know so I can revert back to Sky!
Fixed! Go to the fix.
23-06-2018 12:13 PM
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Hi there.
From what I can see your order completed just after midnight last night. Apologies for the downtime you've experienced. As we were taking over a line from a provider using a different network, it required work to be done at the exchange including the order to be completed on several systems.
Everything working now as you'd expect?
Re: Fibre Activation date has passed and there's still no connection
on 23-06-2018 6:40 PM - last edited on 23-06-2018 10:11 PM by Strat
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Thanks for your speedy response. Yes it came online at a little after midnight.
Just wanted to add that I was hoping to use the Plusnet Hub as the modem and my own router as the access point and a member of the technical support team, a guy called [CSA Removed], literally spent two hours on the phone helping me configure it - simply brilliant service.
Happy so far..
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Fibre Activation date has passed and there's still no connection
24-06-2018 10:19 AM
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I'm really happy to hear that, thanks for posting back to let us know.
I've made sure this is passed onto the adviser now and their line manager for recognition.
Let us know if you have any further issues or queries.
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