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Fiber Broadband delayed with no further information

ly
Newbie
Posts: 4
Registered: ‎05-10-2018

Fiber Broadband delayed with no further information

Hi, my fiber broadband should be active from mid night 03/10/2018, but I received a text telling me it is delayed. Waited for a day, no more communication...so I had to call last night. They said they need to check with BT engineer as it was flagged as external issue. I said fine. Now when I checked my account, I notice the delay happend on 02/10/2018, a few hours before BT engineer came to our house to fit in a socket. I wonder someone just thought there is a problem without looking at the log.

 

Anyway, called last night, they said they will follow up and call me back this morning (Friday) at 10:00. Nothing happened, when I call the customer service again the whole team is not available due to emergency. I am speechless here, it is nightmare try to get internet from plusnet. It has been a whole month by now, I still waiting for internet. I had been with BT, AOL, Sky and Talktalk before, there were not much issue at all. Plusnet, you make it so diffuilt and I just do not know why it happens in this way.

 

Could anyone tell me when I will have internet? (Surely you could feel my pain, if you have no wifi for a month.)

 

Thanks,

Yang

8 REPLIES 8
Laura129
Hooked
Posts: 7
Registered: ‎05-10-2018

Re: Fiber Broadband delayed with no further information

I'm in the exact same situation, I've been given my 4th activation day which is today and i have a feeling it's still not going to happen.
ly
Newbie
Posts: 4
Registered: ‎05-10-2018

Re: Fiber Broadband delayed with no further information

I am losing my hope.

Strat
Moderator
Moderator
Posts: 31,291
Thanks: 3,876
Fixes: 565
Registered: ‎14-04-2007

Re: Fiber Broadband delayed with no further information

Moderator's note:

Topic moved from 'Broadband' to 'My Orders'.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,198
Thanks: 9,158
Fixes: 1,474
Registered: ‎21-04-2017

Re: Fiber Broadband delayed with no further information

Hi Yang.

Sorry for the delay in providing you with a broadband service.

I've got in touch with our suppliers about your order and I've been advised that due to engineer availability the work didn't go ahead as planned, but we're to expect the work to be carried out on the 10th.

Apologies for the inconvenience caused by the delays.

 

@Laura129, I see we've replied to your thread very recently.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ly
Newbie
Posts: 4
Registered: ‎05-10-2018

Re: Fiber Broadband delayed with no further information

Thanks so much to follow it up.

I will see what happens on the 10th.

By now I have not received any other communication to confirm this will happen.

 

Thanks. Yang

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Fiber Broadband delayed with no further information

Hi @ly I have looked into this for you and confirmed this via a ticket on your account here

 

Kind regards,

ly
Newbie
Posts: 4
Registered: ‎05-10-2018

Re: Fiber Broadband delayed with no further information

Hi this is Yang again. Today is 11/10/2018. I turned router on, the same as before there is no internet. May I have a solid answer on this? When can I have internet? Very frustrated here!

Thanks, Yang

Jubby
All Star
Posts: 626
Thanks: 110
Fixes: 31
Registered: ‎06-08-2018

Re: Fiber Broadband delayed with no further information

Hi @ly

I sincerely apologise for the delay in your order.

I have contacted our suppliers for a closer update and provided you the update here.

Our provisioning team will continue to monitor the progress of the order and provide you updates as we receive them. Feel free to get back in touch if we can be of further assistance.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional